Homebrewing Equipment and Ingredients tend to be heavy and/or bulky which makes them expensive to ship. For small items up to 2kgs, we will generally use the Royal Mail 1st or 2nd class Signed For Small Parcel service depending on your location, but for heavier or bulkier items our couriers (APC Overnight Parcels/DPD/Yodel ) are our preferred option. Our delivery charges are calculated on the Total Order Value.

We realise that nobody wants to pay for shipping, but our items are heavy, bulky, easily damaged (despite the enthusiasm with which we pack them) and expensive to ship, so we are forced to charge the following rates, depending on where you live and how fast you want to receive your order.

• Standard Courier Service to Zone 1 - Mainland England, Wales and Scottish Lowland destinations (NOT Isle of Wight, Isle of Man or Channel Isles).
  
  Up to £74.99   - £4.99
  Over £75.00 - FREE Delivery up to 20kgs*
  This is a 2-3 day delivery from shipping via the Yodel group. *Orders above 20kg may incur an additional charge of £2.99 per extra 10kg, which will be invoiced via Paypal prior to shipping if applicable. Small items weighing up to 2kgs may be shipped via Royal Mail Tracked services.
  
  Our Scottish Lowland Zone covers all postcodes not listed in the "Zone 2 - Scottish Highlands and Offshore destinations" Postcode List below.
  
  
• Express Courier Service to Zone 1 - Mainland England, Wales and Scottish Lowland destinations (NOT Isle of Wight, Isle of Man or Channel Isles).
   
  Up to £74.99   - £6.49
  £75.00-£99.99 - £4.99
  Over £100.00 - £3.99
  This is a 1-2 day delivery from shipping via APC Couriers.
  
  Our Scottish Lowland Zone covers all postcodes not listed in the "Zone 2 - Scottish Highlands and Offshore destinations" Postcode List below. *Orders above 20kg may incur an additional charge of £2.99 per extra 10kg, which will be invoiced via Paypal prior to shipping if applicable. Small items weighing up to 2kgs may be shipped via Royal Mail Tracked services.
  
  
• Standard Courier Service to Zone 2 - Scottish Highlands and Offshore destinations INCLUDING Isle of Wight and Isle of Man. (NOT Channel Isles) 
  
  Up to £74.99   - £7.99
  Over £75.00 - £4.99 up to 20kgs*
  This is a 3-7 day delivery from shipping via Yodel. *Orders above 20kg may incur an additional charge of £2.99 per extra 10kg, which will be invoiced via Paypal prior to shipping if applicable.
  
  
• Express Courier Service to Zone 2 - Scottish Highland and Offshore destinations INCLUDING Isle of Wight and Isle of Man. (NOT Channel Isles)
   
  Up to £74.99   - £19.99
  £75.00-£99.99 - £16.99
  Over £100.00 - £15.99
  This is a 2-5 day delivery from shipping via APC or DPD depending on the destination. *Orders above 20kg may incur an additional charge of £2.99 per extra 10kg, which will be invoiced via Paypal prior to shipping if applicable. Small items weighing up to 2kgs may be shipped via Royal Mail Tracked services.
  
  
• Scottish Highland Zone and Offshore Zones - ZONE 2 locations.
  From 1st February 2023, our Scottish Highland and Offshore Zone covers the following postcode areas :
  
  
  • AB10-99,
  • FK18-21,
  • HS1-9,
  • IV1-99,
  • KA27-28,
  • KW1-17,
  • KY17-21,
  • PA20-80,
  • PH17-50,
  • ZE1-3.
    
    This zone also covers Isle of Wight (PO30-41 postcodes), Isle of Man "IM" postcodes.
    
    Channel Isles.
    Due to limited traffic volumes, these locations are inordinately expensive to ship to and are not included in our general carriage rates/zones. Please contact us prior to placing your order and we will provide a quote for carriage and issue a paypal invoice to cover the charge if you choose to continue with your purchase. As a guide, Channel Isles deliveries are around £29.99 for 5 kgs and attract an additional charge of £2.49 per extra 1kg. (This is not a misprint and is in fact per extra One kg, not Ten kgs as for other destinations.)
    
    *The FREE standard delivery offer applies only to shipments to UK Mainland "Zone 1" destinations. Items going to "Zone 2" Offshore destinations as listed above will receive a discount of £5.00 off the initial shipping cost. Shipments weighing over 20kgs may attract a surcharge of £2.99 for 10kgs (£3.99 for 10kgs on Express shipments to Highlands and Islands locations), but this increase will be waived for each additional £75.00 spend on our Standard service. Items on the Express service may be charged the "over 20kg" premium. Sadly, our shipping matrix will only allow us to set carriage charges on either a "weight" or "order value" basis and not on a combination of both, which means that if your order weighs more than each allocated £75.00/20kgs, we may need to issue a paypal invoice to cover the increased carriage charge.

If you are not at home to receive your order, Royal Mail will generally return it to your local sorting office for you to collect at your convenience. APC and Yodel will normally leave a card asking you to either rearrange delivery at a more suitable time, or arrange to collect them from your local depot if this is more convenient. Any expense incurred in collecting undelivered orders is at your expense.

If you know that you are unlikely to be home when delivery is attempted, we can arrange for the order to be left safe (at your risk) provided that you make us aware of this during the checkout procedure.

• Up to 1kgs  - £3.99
• Up to 2kgs  - £4.99
  
  Small items up to 2kgs can be sent via Royal Mail 2nd class tracked. Items over 2kgs arranged via the RM services, will be shipped via our standard courier service and charged at "Scottish Highland and Offshore" rates.
  
  Due to ongoing strike action by the the CWU, we suggest that you check the Royal Mail's website for details of any anticipated delays before using this service.

Our Main carriers, APC, are one of the more reliable of the UK's Express Parcel services, but they are, sadly, also one of the more expensive and have a selection of non-negotiable surcharges that they add on to their basic charges when carrying items that are fragile, bulky or heavier than 20kgs. Their basic first weightbreak charge, which covers up to 20kgs, is around £7.99+VAT, so I subsidise every order to make your carriage charge more acceptable. I am however unable to also absorb the additional charges they impose for fragile and bulky items. This currently* stands at £1.50-£2.50 per item (depending on size + fragility) to cover both the extra packaging that I have to provide to try and keep the items safe and the charge that they levy and is applicable, even if your order value attracts "Free Delivery". (*October 2022)

Items travelling on these services are handled much more considerately than those travelling through the automated sorting systems, but damages do still sometime occur. In these circumstances, I am unable to claim any form of compensation or free carriage to provide replacement items, so If damage occurs to your shipment, I will refund the cost of the damaged items within the shipment, but will not routinely issue a full replacement. All orders shipped using the "Fragile/Bulky/Heavy" service are only shipped on the understanding that you accept this condition of carriage.  

Royal Mail generally deliver Monday to Saturday (though not always to business addresses at weekends). APC only deliver Monday to Friday as standard. Saturday deliveries can be arranged, but these carry a substantial surcharge. Please contact us directly for further information. We would normally expect the following delivery timescales based upon your location, though busy periods or inclement weather conditions may well cause these timescales to be extended.

• Courier to England, Wales and Scottish Lowland Zones - 1 working day from shipping
• Courier to Scottish Highland Zones - 1-2 working days from shipping
• Courier to Scottish Offshore Zones - 2-5 working days from shipping, depending on ferries etc.
• Royal Mail 2nd Class UK Wide - 2-5 working days from shipping, depending on ferries etc.

If you do not receive your order within these timescales, please contact us asap in order that we can investigate on your behalf. (Please be aware, however, that Royal Mail do not consider an order to be missing until it is 10 working days late.)